Terms & Conditions

Reaching Us
If you need to reach us, please email us at info@uk-cc.co.uk, alternatively you can call us on 0800 032 9533.

Tax Charges
For orders made from the UK, 20% VAT is inclusive within the price paid.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit SSL encryption. They are only decrypted after they reach our computer. They are not held in clear text any where on our website or in our databases.

Guarantee
We guarantee your satisfaction and that all services are delivered to the highest standard

Delivery Schedule
We will endeavour to dispatch your order to you within 2 business days providing the items you have ordered are in stock. If the items are not in stock we anticipate a delivery time period of 5 to 7 business days.

Back Orders
If your item is not in stock, we will contact you. You will always be emailed with the option to cancel your order if you would rather not wait. If we do not have your items in stock you will be credited.

Returns Policy
Returned goods must be unused and in a sealed condition. Any packaging i.e Commercial Cleaning Bottles must also be in the same condition as when recieved. If you return goods because they where ordered incorrectly or if the bottles split you will pay the return postage costs. If you would like to replace the goods with antoher size or brand, we will charge carriage on the replacement. If you return an item because it was faulty when it was delivered, we will refund your postage costs of returning it to us. Please check with us before returning any goods as we will only refund the basic postage charge.